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IT Specialist

About Our Organization:
With over 30 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing and maintaining water purification systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
Provide technical support to Pureflow, Inc. employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Set up computer equipment, schedule maintenance and maintain current Documentation. Job responsibilities are expected to include, but not be limited to, the following:
Setup equipment for new hires or upgrades
Troubleshoot user issues with phones, connectivity, computers, printers, etc.
Manage phone system
Manage software licensing and installation
Maintain IT files on the server
Maintain server backups and retrieve backups as needed
Maintain IT equipment with updates, Firmware, drivers, etc.
Develop documentation, including SOPs and work instructions
Order Equipment (Phones, Cables, Peripherals, Cases, IT Tools, etc.)
Overall Customer Service to our Staff on any IT related issues when needed. Always willing to collaborate with IT Systems Analyst and/or additional IT team when needed.
Qualifications:
1-2 years of experience in the business computer service field
An Associate degree or Technical certification in the computer service field
Previous experience in MS Windows domain networking



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