Customer Service Representative Job in Graham, NC

We are currently recruiting for a Customer Service Representative job in Graham, NC! You would be responsible for managing the customer experience split by territories, including inquiries, inventory, orders, shipment tracking and delivery confirmation. You must have a strong customer service mentality, have strong communication skills and thrive in a fast-pace environment. This is a great environment and great company!
Customer Service Representative Job Responsibilities:

  • Receives and processes material orders directly from customers via telephone, internet, email or fax
  • Enters customer data into company computer system
  • Works with customers on order fulfillment from initial inquiry through final delivery
  • Informs customer of product price(s), shipping date(s) and all additional information needed by the customer
  • Ensures that customer changes and delays are recognized and that the customer is informed in a timely manner and is billed accurately
  • Works closely with the sales, production scheduling and production departments
  • Collaborates with planning and scheduling, sales, marketing and finance to manage all day-to-day customer needs
  • Associates Degree in Business or relative field - Bachelors Degree preferred
  • Three or more years of customer service experience (B2B)
  • High level of computer literacy and proficient in Microsoft Office (Outlook, Word, Excel)
  • Creative thinking and problem solving skills
  • Strong communication and interpersonal skills
  • Strong problem solving skills
  • Strong customer service mentality

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