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Account Analyst

About Our Organization:
With over 30 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing and maintaining water purification systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
We are seeking an Account Analyst to provide administrative support for business and process functions to create and maintain efficiency, organization and superior customer service. The primary focus will be supporting the Company's Commercial/Lab/Light Industrial (CLLI) business segment:
Job Responsibilities:
Set up and maintain customer contracts, jobs and services
Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders
Track and generate reports of business segment profitability including cost analysis of services and projects
Schedule service, prepare service orders, and perform the billings
Learn and utilize Southware and other software products (Microsoft suite) to enter and report activity
Handle customer calls and coordinate service schedule with service technicians
Provide general administrative support to CLLI Service Department
Back-up other administrative staff, as requested (e.g., during vacations, seminars, etc.)
Assist with off-site customer seminars/training and trade shows, as requested
Qualifications:
3 or more years of experience dealing directly with customers
Strong computer skills
Strong mathematical skills to prepare profitability reports, cost analysis and prepare billings
Professional verbal and written communication skills
Solid customer-service orientation; serves internal and external customers with excellence
Excels in a fast paced environment, sometimes under pressure; remains flexible, proactive, resourceful and efficient
High school diploma or GED
Working Conditions: Usual office working conditions. Travel may be necessary as needed but is expected to be nominal, i.e. training, trade shows, PFI seminars, etc.
Reports to: Service Manager
Pureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at www.pureflowinc.com for additional information and to apply online.
Key words: account management, billings, finance, reporting, cost analysis



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