IT Client Specialist I
3.
0 Alamance County, NC Alamance County, NC Full-time Full-time $22.
86 - $28.
07 an hour $22.
86 - $28.
07 an hour 9 days ago 9 days ago 9 days ago Salary $22.
86 - $28.
07 Hourly Location Alamance County, NC Job Type Full-time Job Number 202400066 Department IT Opening Date 04/18/2024 Closing Date 5/5/2024 11:
59 PM Eastern DESCRIPTION BENEFITS Job Purpose Under limited supervision, a Client IT Specialist I, provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, and email clients.
Installs, configures and repairs personal computer hardware and software systems; and performs related work as required.
Responsibilities MAJOR ACCOUNTABLITIES/ESSENTIAL DUTIES:
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities may include, but are not limited to the following:
Works directly with all assigned departments as an IT contact addressing inquiries and complaints by remote session, telephone, or email and in-person; represents the department to all customers in a professional and customer friendly manner.
Evaluates, responds to, and resolves requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
Instructs users in software applications usage, basic computer navigation, and security practices.
Obtains and records customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation.
Installs personal computers, mobile devices, software, and peripheral components.
Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation.
Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
Recovers computer assets to decommissions obsolete hardware.
Travel will be required to a variety of County sites to provide onsite troubleshooting and technical support assistance.
Will be expected to perform other assignments as needed and trained to support the IT team.
Qualifications Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Analytical - Ability to analyze statistical data, keep accurate records and complete reports.
Autonomy - Ability to work independently with minimal supervision.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
Multitasker - Ability to multi-task in a fast-paced environment.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Skills & Abilities SKILLS & ABILITIES:
Education &
Experience:
Associate's Degree in Computer Science, Computer Information Systems, Computer Engineering, Electronic, or related technical degree from an appropriately accredited institution OR two years of progressive experience.
Computer Skills:
Prior experience with Microsoft Windows, MS Office suite.
License/Credentials:
Possession of a valid NC driver's license.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.
5
hrs.
/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs.
/day) C (Constantly) Position requires this activity more than 66% of the time (5.
5
hrs.
/day) Physical Demands Stand F Walk F Sit F Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N LIFT/CARRY 10 lbs.
or less F 11-20 lbs.
O 21-50 lbs.
O 51-100 lbs.
O Over 100 lbs.
O Push/Pull 12 lbs.
or less F 13-25 lbs.
O 26-40 lbs.
O 41-100 lbs.
O Other Physical Requirements:
Vision (Near, Distance, Peripheral) WORK ENVIRONMENT:
Office environment but may require working outside within the elements.
Agency Alamance County Government Address 124 West Elm Street Graham, North Carolina, 27253 Phone 336-570-4039 Website http:
//www.
alamance-nc.
com Job Purpose Under limited supervision, a Client IT Specialist I, provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, and email clients.
Installs, configures and repairs personal computer hardware and software systems; and performs related work as required.
Responsibilities MAJOR ACCOUNTABLITIES/ESSENTIAL DUTIES:
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities may include, but are not limited to the following:
Works directly with all assigned departments as an IT contact addressing inquiries and complaints by remote session, telephone, or email and in-person; represents the department to all customers in a professional and customer friendly manner.
Evaluates, responds to, and resolves requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
Instructs users in software applications usage, basic computer navigation, and security practices.
Obtains and records customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation.
Installs personal computers, mobile devices, software, and peripheral components.
Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation.
Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
Recovers computer assets to decommissions obsolete hardware.
Travel will be required to a variety of County sites to provide onsite troubleshooting and technical support assistance.
Will be expected to perform other assignments as needed and trained to support the IT team.
Qualifications Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Analytical - Ability to analyze statistical data, keep accurate records and complete reports.
Autonomy - Ability to work independently with minimal supervision.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
Multitasker - Ability to multi-task in a fast-paced environment.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Skills & Abilities SKILLS & ABILITIES:
Education &
Experience:
Associate's Degree in Computer Science, Computer Information Systems, Computer Engineering, Electronic, or related technical degree from an appropriately accredited institution OR two years of progressive experience.
Computer Skills:
Prior experience with Microsoft Windows, MS Office suite.
License/Credentials:
Possession of a valid NC driver's license.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.
5
hrs.
/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs.
/day) C (Constantly) Position requires this activity more than 66% of the time (5.
5
hrs.
/day) Physical Demands Stand F Walk F Sit F Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N LIFT/CARRY 10 lbs.
or less F 11-20 lbs.
O 21-50 lbs.
O 51-100 lbs.
O Over 100 lbs.
O Push/Pull 12 lbs.
or less F 13-25 lbs.
O 26-40 lbs.
O 41-100 lbs.
O Other Physical Requirements:
Vision (Near, Distance, Peripheral) WORK ENVIRONMENT:
Office environment but may require working outside within the elements.
Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following the 30-day waiting period.
Changes to elections can then be made during the annual open enrollment period, usually in the fall, or within 30 days of a qualified life event (marriage, divorce, birth or adoption of a child, change in child's dependent status, death of a spouse or other dependent and other change in employment status).
Alamance County Government currently offers three plans of medical/pharmacy benefit options including a COPAY Plan 70, COPAY Plan 80 and a QHDHP with HSA.
Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees.
The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees.
The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice.
The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary
Benefits:
Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring.
A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Death Benefit - Alamance County Government has elected to contribute towards a Death Benefit associated with the Retirement System for all employees that are contributing Retirement System members.
Once an employee has met at least one (1) year as a contributing member to the retirement system, the employee will have a benefit payable to their beneficiary of no less than $25,000 and no more than $50,000 based on the employee's salary.
Benefit is payable if the employee is actively working and has not reached 70 years of age.
Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees.
Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually).
Employees contribute six percent (6%) of their annual compensation before it is taxed.
If you leave the County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment.
If you have at least five (5) years of service, you are considered 100% vested in NCLGERS.
Alamance County will be contributing a percentage as required by NCLEGRS on your behalf as well.
Time Off Accruals:
Vacation Time - All Alamance County full time employees immediately earn a bank of vacation hours that can be used after 6 months of employment (exhausting their probationary period).
Vacation time accrues based on the full-time hire date (most recent hire date is used in the case of rehires).
Employees with a hire date before the 15th of the month will receive vacation credit for that month; otherwise, time will not be earned.
Time will be contributed to the employee's time off bank on the 15th of the month based on a monthly proration of the schedule below.
Years of Service - Days of Vacation Annually 0-4 years of service 10 days equivalent to 80 hours 5-9 years of service 13 days equivalent to 104 hours 10-14 years of service 16 days equivalent to 128 hours 15-19 years of service 21 days equivalent to 168 hours 20 years or more 25 days equivalent to 200 hours Sick Time - All Alamance County full-time employees will earn a bank of sick hours to be used when they are away from work for instances related to their own illness or the illness of an immediate family member, death of an immediate family member or when they (or an immediate family member) need to attend a health-related appointment.
All County employees earn 12 days of sick leave per year with an earnings of 8 hours per month if employed on or before the 15th of the month.
County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule.
Holidays will include the following and will be paid at 8 hours holiday pay.
Exceptions have been made for certain departments given the nature of the services provided.
Wellness Benefits & Programming:
Employee Assistance Program:
There are times when everyone needs a little help or advice.
The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources.
Best of all it's free for County employees and available for your household to utilize.
Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Alamance County Employee Health Center opperated by Everside Health:
Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older.
Retired employees under age 65 are also eligible to use the clinic.
Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available:
Treatment of injuries or illnesses such as Flu, Sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc) Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate.
Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave (up to 4 weeks), Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
Employee Fitness Center:
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work.
In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:
00 AM to 9:
00 PM Monday-Sunday.
This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
Agency Alamance County Government Address 124 West Elm Street Graham, North Carolina, 27253 Phone 336-570-4039.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Alamance County, NC Alamance County, NC Full-time Full-time $22.
86 - $28.
07 an hour $22.
86 - $28.
07 an hour 9 days ago 9 days ago 9 days ago Salary $22.
86 - $28.
07 Hourly Location Alamance County, NC Job Type Full-time Job Number 202400066 Department IT Opening Date 04/18/2024 Closing Date 5/5/2024 11:
59 PM Eastern DESCRIPTION BENEFITS Job Purpose Under limited supervision, a Client IT Specialist I, provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, and email clients.
Installs, configures and repairs personal computer hardware and software systems; and performs related work as required.
Responsibilities MAJOR ACCOUNTABLITIES/ESSENTIAL DUTIES:
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities may include, but are not limited to the following:
Works directly with all assigned departments as an IT contact addressing inquiries and complaints by remote session, telephone, or email and in-person; represents the department to all customers in a professional and customer friendly manner.
Evaluates, responds to, and resolves requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
Instructs users in software applications usage, basic computer navigation, and security practices.
Obtains and records customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation.
Installs personal computers, mobile devices, software, and peripheral components.
Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation.
Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
Recovers computer assets to decommissions obsolete hardware.
Travel will be required to a variety of County sites to provide onsite troubleshooting and technical support assistance.
Will be expected to perform other assignments as needed and trained to support the IT team.
Qualifications Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Analytical - Ability to analyze statistical data, keep accurate records and complete reports.
Autonomy - Ability to work independently with minimal supervision.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
Multitasker - Ability to multi-task in a fast-paced environment.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Skills & Abilities SKILLS & ABILITIES:
Education &
Experience:
Associate's Degree in Computer Science, Computer Information Systems, Computer Engineering, Electronic, or related technical degree from an appropriately accredited institution OR two years of progressive experience.
Computer Skills:
Prior experience with Microsoft Windows, MS Office suite.
License/Credentials:
Possession of a valid NC driver's license.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.
5
hrs.
/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs.
/day) C (Constantly) Position requires this activity more than 66% of the time (5.
5
hrs.
/day) Physical Demands Stand F Walk F Sit F Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N LIFT/CARRY 10 lbs.
or less F 11-20 lbs.
O 21-50 lbs.
O 51-100 lbs.
O Over 100 lbs.
O Push/Pull 12 lbs.
or less F 13-25 lbs.
O 26-40 lbs.
O 41-100 lbs.
O Other Physical Requirements:
Vision (Near, Distance, Peripheral) WORK ENVIRONMENT:
Office environment but may require working outside within the elements.
Agency Alamance County Government Address 124 West Elm Street Graham, North Carolina, 27253 Phone 336-570-4039 Website http:
//www.
alamance-nc.
com Job Purpose Under limited supervision, a Client IT Specialist I, provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, and email clients.
Installs, configures and repairs personal computer hardware and software systems; and performs related work as required.
Responsibilities MAJOR ACCOUNTABLITIES/ESSENTIAL DUTIES:
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities may include, but are not limited to the following:
Works directly with all assigned departments as an IT contact addressing inquiries and complaints by remote session, telephone, or email and in-person; represents the department to all customers in a professional and customer friendly manner.
Evaluates, responds to, and resolves requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
Instructs users in software applications usage, basic computer navigation, and security practices.
Obtains and records customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation.
Installs personal computers, mobile devices, software, and peripheral components.
Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation.
Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
Recovers computer assets to decommissions obsolete hardware.
Travel will be required to a variety of County sites to provide onsite troubleshooting and technical support assistance.
Will be expected to perform other assignments as needed and trained to support the IT team.
Qualifications Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Analytical - Ability to analyze statistical data, keep accurate records and complete reports.
Autonomy - Ability to work independently with minimal supervision.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
Multitasker - Ability to multi-task in a fast-paced environment.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Skills & Abilities SKILLS & ABILITIES:
Education &
Experience:
Associate's Degree in Computer Science, Computer Information Systems, Computer Engineering, Electronic, or related technical degree from an appropriately accredited institution OR two years of progressive experience.
Computer Skills:
Prior experience with Microsoft Windows, MS Office suite.
License/Credentials:
Possession of a valid NC driver's license.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.
5
hrs.
/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs.
/day) C (Constantly) Position requires this activity more than 66% of the time (5.
5
hrs.
/day) Physical Demands Stand F Walk F Sit F Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N LIFT/CARRY 10 lbs.
or less F 11-20 lbs.
O 21-50 lbs.
O 51-100 lbs.
O Over 100 lbs.
O Push/Pull 12 lbs.
or less F 13-25 lbs.
O 26-40 lbs.
O 41-100 lbs.
O Other Physical Requirements:
Vision (Near, Distance, Peripheral) WORK ENVIRONMENT:
Office environment but may require working outside within the elements.
Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following the 30-day waiting period.
Changes to elections can then be made during the annual open enrollment period, usually in the fall, or within 30 days of a qualified life event (marriage, divorce, birth or adoption of a child, change in child's dependent status, death of a spouse or other dependent and other change in employment status).
Alamance County Government currently offers three plans of medical/pharmacy benefit options including a COPAY Plan 70, COPAY Plan 80 and a QHDHP with HSA.
Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees.
The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees.
The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice.
The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary
Benefits:
Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring.
A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Death Benefit - Alamance County Government has elected to contribute towards a Death Benefit associated with the Retirement System for all employees that are contributing Retirement System members.
Once an employee has met at least one (1) year as a contributing member to the retirement system, the employee will have a benefit payable to their beneficiary of no less than $25,000 and no more than $50,000 based on the employee's salary.
Benefit is payable if the employee is actively working and has not reached 70 years of age.
Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees.
Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually).
Employees contribute six percent (6%) of their annual compensation before it is taxed.
If you leave the County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment.
If you have at least five (5) years of service, you are considered 100% vested in NCLGERS.
Alamance County will be contributing a percentage as required by NCLEGRS on your behalf as well.
Time Off Accruals:
Vacation Time - All Alamance County full time employees immediately earn a bank of vacation hours that can be used after 6 months of employment (exhausting their probationary period).
Vacation time accrues based on the full-time hire date (most recent hire date is used in the case of rehires).
Employees with a hire date before the 15th of the month will receive vacation credit for that month; otherwise, time will not be earned.
Time will be contributed to the employee's time off bank on the 15th of the month based on a monthly proration of the schedule below.
Years of Service - Days of Vacation Annually 0-4 years of service 10 days equivalent to 80 hours 5-9 years of service 13 days equivalent to 104 hours 10-14 years of service 16 days equivalent to 128 hours 15-19 years of service 21 days equivalent to 168 hours 20 years or more 25 days equivalent to 200 hours Sick Time - All Alamance County full-time employees will earn a bank of sick hours to be used when they are away from work for instances related to their own illness or the illness of an immediate family member, death of an immediate family member or when they (or an immediate family member) need to attend a health-related appointment.
All County employees earn 12 days of sick leave per year with an earnings of 8 hours per month if employed on or before the 15th of the month.
County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule.
Holidays will include the following and will be paid at 8 hours holiday pay.
Exceptions have been made for certain departments given the nature of the services provided.
Wellness Benefits & Programming:
Employee Assistance Program:
There are times when everyone needs a little help or advice.
The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources.
Best of all it's free for County employees and available for your household to utilize.
Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Alamance County Employee Health Center opperated by Everside Health:
Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older.
Retired employees under age 65 are also eligible to use the clinic.
Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available:
Treatment of injuries or illnesses such as Flu, Sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc) Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate.
Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave (up to 4 weeks), Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
Employee Fitness Center:
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work.
In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:
00 AM to 9:
00 PM Monday-Sunday.
This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
Agency Alamance County Government Address 124 West Elm Street Graham, North Carolina, 27253 Phone 336-570-4039.
Estimated Salary: $20 to $28 per hour based on qualifications.
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