Pureflow Inc
IT SpecialistAbout Our Organization:
With over 35 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets.
We understand that a successful business needs quality employees.
We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
Provide technical support to Pureflow employees and train non-technical workers on the business's information systems.
Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs.
Configure computer equipment, schedule maintenance, and keep current documentation.
Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
onfigure equipment and host onboarding for new usersTroubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locationsManage VoIP phone system equipment and directorySustain company network connectivity and securityAssign software licenses and support installation of various applicationsMaintain IT files on the server and online in the cloudSchedule server updates, backups, and retrieve backups when neededUpdate IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructionsWork with vendors to order or recycle equipment (phones, PCs, peripherals, etc.
)Assist with AV resources (conference rooms and Teams meetings)Adhere to company SLAs and is available during IT emergenciesAvailable to work during non-standard hours for planned updatesOverall Customer Service to our Staff on any IT related issues when needed.
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
1-2 years of experience in the enterprise computer service fieldAn Associate degree or Technical certification in the computer service fieldPrevious experience in a Windows network environmentFamiliarity with Microsoft 365 applications including SharePoint/Dynamics/Business CentralPerks:
Competitive base salaryComprehensive
Benefits:
Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more$1-for-$1 401(k) match up to 4% after 1-year of service9 Company-paid holidaysGenerous personal time off that increases with tenureEducation assistanceEmployee referral bonus programOngoing training and development by internal and external industry expertsWorking Conditions:
Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:
00am - 5:
00pmAdditional hours may be required depending on project load.
Reports to:
ITManagerPureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at www.
pureflowinc.
comfor additional information and to apply online.
PI238593124About the Company:
Pureflow Inc.
Estimated Salary: $20 to $28 per hour based on qualifications.
With over 35 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets.
We understand that a successful business needs quality employees.
We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
Provide technical support to Pureflow employees and train non-technical workers on the business's information systems.
Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs.
Configure computer equipment, schedule maintenance, and keep current documentation.
Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
onfigure equipment and host onboarding for new usersTroubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locationsManage VoIP phone system equipment and directorySustain company network connectivity and securityAssign software licenses and support installation of various applicationsMaintain IT files on the server and online in the cloudSchedule server updates, backups, and retrieve backups when neededUpdate IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructionsWork with vendors to order or recycle equipment (phones, PCs, peripherals, etc.
)Assist with AV resources (conference rooms and Teams meetings)Adhere to company SLAs and is available during IT emergenciesAvailable to work during non-standard hours for planned updatesOverall Customer Service to our Staff on any IT related issues when needed.
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
1-2 years of experience in the enterprise computer service fieldAn Associate degree or Technical certification in the computer service fieldPrevious experience in a Windows network environmentFamiliarity with Microsoft 365 applications including SharePoint/Dynamics/Business CentralPerks:
Competitive base salaryComprehensive
Benefits:
Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more$1-for-$1 401(k) match up to 4% after 1-year of service9 Company-paid holidaysGenerous personal time off that increases with tenureEducation assistanceEmployee referral bonus programOngoing training and development by internal and external industry expertsWorking Conditions:
Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:
00am - 5:
00pmAdditional hours may be required depending on project load.
Reports to:
ITManagerPureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at www.
pureflowinc.
comfor additional information and to apply online.
PI238593124About the Company:
Pureflow Inc.
Estimated Salary: $20 to $28 per hour based on qualifications.
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