Administrative Assistant/Customer Service
The Flame Company The Flame Company Graham, NC Graham, NC Part-time Full-time Part-time Full-time $15 - $20 an hour $15 - $20 an hour 19 hours ago 19 hours ago 19 hours ago The Flame Company sells and installs Fireplaces, Grills, Gas Logs, Outdoor Kitchens and Firepits.
Job Brief We are looking for a responsible Customer Service and Administrative Assistant to perform a variety of sales, administrative, and clerical tasks.
Duties include providing support and product/services information to customers, assisting in daily office needs and managing our company's general administrative activities.
Job Duties:
Customer Service Answer and direct phone calls Assist customers with sales and product information as they visit our showroom Identify and assess customers' needs to achieve satisfaction Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction Build sustainable relationship and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solution and alternative within the time limits; follow up to ensure resolution Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Take the extra mile to engage customers Administrative Serve as point person for administrative duties including:
Billing Inventory Customer follow up Scheduling appointments Open and maintain customer accounts, sales and service records by recording and updating account information Organize and schedule installment and service appointments; following up on work results Implement and maintain office organization and operation systems to ensure high levels of operational effectiveness Ensure that all items are invoiced and paid on time Contribute to team effort by accomplishing related results as needed.
Requirements Knowledge of office management systems and procedures Proficiency in MS Office & CRM Systems Customer support experience Working knowledge of office equipment, like printers and fax machines Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational and time management skills with the ability to multi-task and prioritize work Excellent written and verbal communication skills A creative mind with an ability to suggest improvements High School degree; additional qualification as an Administrative assistant or Secretary will be a plus Job Types:
Full-time, Part-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Brief We are looking for a responsible Customer Service and Administrative Assistant to perform a variety of sales, administrative, and clerical tasks.
Duties include providing support and product/services information to customers, assisting in daily office needs and managing our company's general administrative activities.
Job Duties:
Customer Service Answer and direct phone calls Assist customers with sales and product information as they visit our showroom Identify and assess customers' needs to achieve satisfaction Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction Build sustainable relationship and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solution and alternative within the time limits; follow up to ensure resolution Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Take the extra mile to engage customers Administrative Serve as point person for administrative duties including:
Billing Inventory Customer follow up Scheduling appointments Open and maintain customer accounts, sales and service records by recording and updating account information Organize and schedule installment and service appointments; following up on work results Implement and maintain office organization and operation systems to ensure high levels of operational effectiveness Ensure that all items are invoiced and paid on time Contribute to team effort by accomplishing related results as needed.
Requirements Knowledge of office management systems and procedures Proficiency in MS Office & CRM Systems Customer support experience Working knowledge of office equipment, like printers and fax machines Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational and time management skills with the ability to multi-task and prioritize work Excellent written and verbal communication skills A creative mind with an ability to suggest improvements High School degree; additional qualification as an Administrative assistant or Secretary will be a plus Job Types:
Full-time, Part-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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