Administrative Assistant- Veterans Services Administrative & Office Jobs - Graham, NC at Geebo

Administrative Assistant- Veterans Services

Alamance County, NC Alamance County, NC Full-time Full-time $16.
76 an hour $16.
76 an hour 6 days ago 6 days ago 6 days ago Salary $16.
76 Hourly Location Alamance County, NC Job Type Full-time Job Number 202300067 Department Veteran's Services Opening Date 05/17/2023 Closing Date 5/31/2023 11:
59 PM Eastern DESCRIPTION BENEFITS Job Purpose Under general supervision, performs administrative and clerical duties in the County Veterans Service Office as it relates to assisting and servicing armed forces veterans and dependents.
Responsibilities Responsibilities may include, but are not limited to the following:
Receives office visitors, schedules client appointments, manages a 4 line-telephone system, greets veterans and/or their dependents, answers inquires and refers to the appropriate Veteran Services' team member.
Sorts incoming mail and posts outgoing correspondence; performs a variety of clerical and secretarial duties to support the Veteran's Services' team.
Prepares transmittals and prepares documentation for VA claims and other document submissions to the appropriate federal, state or local agency.
Maintains and updates the VetraSpec computer software package to include:
client's picture, current address and contact information, record of military service, dependent status, disability ratings and cause of death (when applicable) and other key information needed to properly service the county veteran population.
Maintains inventory of office supplies and necessary state and federal forms, completing purchase orders and requisitions as necessary.
Assists veterans in a variety of ways including, obtaining admission and treatment through the Department of Veterans Affairs Medical facilities, obtaining military separation and service records, military awards and medals, private medical records and civil documents and more.
Reviews literature, documents and news reports to stay informed of state and federal legislation that may impact services provided to Veterans.
Performs other related duties as requested and required.
Qualifications Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
Autonomy - Ability to work independently with minimal supervision.
Confidentiality - Ability to distinguish confidential information and maintain the sensitive nature of the information.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
Initiative - Ability to do more than is required or expected, completes tasks that no one has requested.
Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
Multitasker - Ability to multi-task in a fast-paced environment.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Skills & Abilities Education &
Experience:
The equivalent of an Associate's Degree in Business Administration or a related field and two (2) years secretarial/administrative assistant experience; For this position, volunteer work with a veteran's organization or The United States Armed Forces may be substituted for work experience on a year for year basis.
Proper use of the English language in communication written and oral is required.
Computer Skills:
Basic experience and knowledge of Microsoft Office products, Word, Excel, Access and Outlook.
License/Credentials:
Possession of a valid NC driver's license.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.
5
hrs.
/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs.
/day) C (Constantly) Position requires this activity more than 66% of the time (5.
5
hrs.
/day) Physical Demands Stand F Walk F Sit F Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N Lift/Carry 10 lbs.
or less F 11-20 lbs.
F 21-50 lbs.
O 51-100 lbs.
O Over 100 lbs.
O Push/Pull 12 lbs.
or less F 13-25 lbs.
F 26-40 lbs.
O 41-100 lbs.
O Other Physical Requirements Vision (Near, Distance, Peripheral) WORK ENVIRONMENT Office Environment Agency Alamance County Government Address 124 West Elm Street Graham, North Carolina, 27253 Phone 336-570-4039 Website http:
//www.
alamance-nc.
com Job Purpose Under general supervision, performs administrative and clerical duties in the County Veterans Service Office as it relates to assisting and servicing armed forces veterans and dependents.
Responsibilities Responsibilities may include, but are not limited to the following:
Receives office visitors, schedules client appointments, manages a 4 line-telephone system, greets veterans and/or their dependents, answers inquires and refers to the appropriate Veteran Services' team member.
Sorts incoming mail and posts outgoing correspondence; performs a variety of clerical and secretarial duties to support the Veteran's Services' team.
Prepares transmittals and prepares documentation for VA claims and other document submissions to the appropriate federal, state or local agency.
Maintains and updates the VetraSpec computer software package to include:
client's picture, current address and contact information, record of military service, dependent status, disability ratings and cause of death (when applicable) and other key information needed to properly service the county veteran population.
Maintains inventory of office supplies and necessary state and federal forms, completing purchase orders and requisitions as necessary.
Assists veterans in a variety of ways including, obtaining admission and treatment through the Department of Veterans Affairs Medical facilities, obtaining military separation and service records, military awards and medals, private medical records and civil documents and more.
Reviews literature, documents and news reports to stay informed of state and federal legislation that may impact services provided to Veterans.
Performs other related duties as requested and required.
Qualifications Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
Autonomy - Ability to work independently with minimal supervision.
Confidentiality - Ability to distinguish confidential information and maintain the sensitive nature of the information.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
Initiative - Ability to do more than is required or expected, completes tasks that no one has requested.
Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
Multitasker - Ability to multi-task in a fast-paced environment.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Skills & Abilities Education &
Experience:
The equivalent of an Associate's Degree in Business Administration or a related field and two (2) years secretarial/administrative assistant experience; For this position, volunteer work with a veteran's organization or The United States Armed Forces may be substituted for work experience on a year for year basis.
Proper use of the English language in communication written and oral is required.
Computer Skills:
Basic experience and knowledge of Microsoft Office products, Word, Excel, Access and Outlook.
License/Credentials:
Possession of a valid NC driver's license.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.
5
hrs.
/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs.
/day) C (Constantly) Position requires this activity more than 66% of the time (5.
5
hrs.
/day) Physical Demands Stand F Walk F Sit F Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N Lift/Carry 10 lbs.
or less F 11-20 lbs.
F 21-50 lbs.
O 51-100 lbs.
O Over 100 lbs.
O Push/Pull 12 lbs.
or less F 13-25 lbs.
F 26-40 lbs.
O 41-100 lbs.
O Other Physical Requirements Vision (Near, Distance, Peripheral) WORK ENVIRONMENT Office Environment Health Insurance - Full-time employees are eligible for medical/health benefits upon the 1st of the month following the 30-day waiting period.
Changes to elections can then be made during the annual open enrollment period, usually in the fall, or within 30 days of a qualified life event (marriage, divorce, birth or adoption of a child, change in child's dependent status, death of a spouse or other dependent and other change in employment status).
Alamance County Government currently offers three plans of medical/pharmacy benefit options including a COPAY Plan 70, COPAY Plan 80 and a QHDHP with HSA.
Dental Benefit - Alamance County offers one dental insurance plan for FT employees.
The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Dental Insurance - A dental insurance program is available to FT employees.
The current program allows employees access to dental providers for a variety of dental services.
The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Vision Insurance - A voluntary vision program is available to FT employees.
The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice.
The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary
Benefits:
Alamance County Government provides a variety of voluntary health related benefits to allow employees to purchase protection from what life may bring.
A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Death Benefit - Alamance County Government has elected to contribute towards a Death Benefit associated with the Retirement System for all employees that are contributing Retirement System members.
Once an employee has met at least one (1) year as a contributing member to the retirement system, the employee will have a benefit payable to their beneficiary of no less than $25,000 and no more than $50,000 based on the employee's salary.
Benefit is payable if the employee is actively working and has not reached 70 years of age.
Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees.
Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually).
Employees contribute six percent (6%) of their annual compensation before it is taxed.
If you leave the County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment.
If you have at least five (5) years of service, you are considered 100% vested in NCLGERS.
Alamance County will be contributing a percentage as required by NCLEGRS on your behalf as well.
Time Off Accruals:
Vacation Time - All Alamance County full time employees immediately earn a bank of vacation hours that can be used after 6 months of employment (exhausting their probationary period).
Vacation time accrues based on the full-time hire date (most recent hire date is used in the case of rehires).
Employees with a hire date before the 15th of the month will receive vacation credit for that month; otherwise, time will not be earned.
Time will be contributed to the employee's time off bank on the 15th of the month based on a monthly proration of the schedule below.
Years of Service - Days of Vacation Annually 0-4 years of service 10 days equivalent to 80 hours 5-9 years of service 13 days equivalent to 104 hours 10-14 years of service 16 days equivalent to 128 hours 15-19 years of service 21 days equivalent to 168 hours 20 years or more 25 days equivalent to 200 hours Sick Time - All Alamance County full-time employees will earn a bank of sick hours to be used when they are away from work for instances related to their own illness or the illness of an immediate family member, death of an immediate family member or when they (or an immediate family member) need to attend a health-related appointment.
All County employees earn 12 days of sick leave per year with an earnings of 8 hours per month if employed on or before the 15th of the month.
County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule.
Holidays will include the following and will be paid at 8 hours holiday pay.
Exceptions have been made for certain departments given the nature of the services provided.
Please check with your department head for supplemental information.
Wellness Benefits & Programming:
Employee Assistance Counseling Program:
There are times when everyone needs a little help or advice.
The confidential Employee Assistance Counseling Program (EACP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources.
Best of all it's free for County employees and available for your household to utilize.
Utilization of the EACP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Please see brochure available on the SharePoint for additional information about the EACP program.
Alamance County Employee Health Clinic:
Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older.
Retired employees under age 65 are also eligible to use the clinic.
Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available:
Treatment of injuries or illnesses such as Flu, Sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc) Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate.
Employee Fitness Center:
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work.
In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 24/7/365.
This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
Agency Alamance County Government Address 124 West Elm Street Graham, North Carolina, 27253 Phone 336-570-4039.
Estimated Salary: $20 to $28 per hour based on qualifications.

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